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  • IT Support Solutions for Businesses

    outsourced it services

  • We care about your network

    We know that the reliability of your IT systems being fully operational is critical to your business. This is why we have automated monitoring systems at the core of our support offering – Does your current provider tell you about issues that are about to happen? We do!

  • Flexible Service Level Agreements

    We’ll build a package to suit your needs whilst also keeping your costs down. Meanwhile, you’re left safe in the knowledge that your business will be supported both on-site and remotely whenever you need our help.

  • Fully trained Microsoft Engineers

    Our team also includes specialists in VMware, Apple, Citrix and Linux who give you the benefit of their wide exposure to a variety of complex networks across our client base. Whether it’s network installation, office relocation, virtualisation or anything in between, we can confidently handle it.

Fully Managed IT Support in London

At Online Support, we take full responsibility for your IT infrastructure, providing daily telephone and IT support anywhere in London.

Our services provide an all-inclusive IT support service at a fixed monthly fee. Service contracts are clear with no surprise charges and sincere Service Level Agreements.

Since our inception in West London in 2002, we have grown our business and clients by providing bespoke level IT services for our clients.

As one of the most reliable IT support companies in London, our engineers will respond quickly to your day-to-day concerns. Online Support believes a sound IT system is the bedrock of a healthy business.

Focusing on businesses with a significant number of users, we provide long-term solutions for the IT health of companies we serve. We don’t believe you need a hefty budget to get exceptional support. We are one of the leading names in the industry.

Our service engineers are experts in VMware, Apple, Citrix and Linux and are always ready to use their experience to resolve any problems on the ground. Whether it is a network installation, virtualization or office relocation, we’ve got you covered.

  • We understand the importance of adhering to regulations by authorities, not just for legal reasons, but also business efficiency, and as such, recommend the best solutions with FCA and EBA regulations in mind.
  • Our systems ensure you have a robust disaster recovery plan in place to promote business continuity and comply with standard regulations.
  • Our data centre is safe, secure and located in the UK, all requirements stated by the FCA

IT Support engineer work on a customer incident at Online Support

Fully Outsourced IT Support

Onsite IT support engineer

If required by the size of your business, we can have an engineer onsite for any number of part or full days per week

Remote support

Ad hoc remote support issues are handled by our London based helpdesk as and when they arise.

Emergency visits

Ad hoc onsite visits for any issues or changes are usually dealt with same day.

Supplementary Business IT Support

Help with IT projects

Chances are, we’ve already done the IT project you’re planning. Our engineers deal with complex IT upgrades and projects all the time. We can also work alongside your staff so that they can learn from us as we go.

Staff shortfall cover

If you know that you will be short staffed for a period of time, we can provide as many engineers as required to prevent any down time or loss of staff productivity from happening.