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  • IT Support London Solutions for Businesses

Your IT infrastructure is a valuable asset

Efficient IT systems are vital to business success, but it’s the continuous support relationship that determines whether your IT infrastructure is a valuable asset or an unproductive expense. At Online Support, we are certain our flexible, competitive support packages will convince you of the former.

As technological as our day-to-day operations may be, we recognise that our relationship with our customers doesn’t need to be.  Whether you have operational issues or simply require business IT support, we help you deliver more efficiently by listening carefully and giving you advice and support.

In London, our business IT support services range from cloud services to server & network monitoring, cyber security, server virtualisation, IT relocation services and more.

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Why choose Online Support?

  • Our customer service desk is super-talented and offers a rapid, down-to-earth and customised service to all customers

  • We give same-day response to emergency calls, making us the perfect partner for fast-paced businesses

  • Our packages are flexible and tailored to suit your business needs. You can increase your commitment as your business grows

100+

customers that benefit from our IT support

95%

of our support tickets are answered within 10 minutes.

Our IT Support services include:

IT Support

  • Fast and reliable IT support that deals with any issues effectively
  • 30 minute response time to urgent requests, with over 95% of them dealt with immediately
  • Permanent solutions to fix issues at first trial
  • On-site visits in London and surrounding areas
  • Fully trained and Microsoft certified engineers to provide support for your peace of mind
  • Automated processes for new starters and leavers

Proactive solutions

  • Proactive servers and network monitoring of your systems to identify issues before they happen
  • Windows & 3rd party applications managed updates
  • Microsoft 365 & Windows Server backups
  • Out of hours maintenance to keep your network up to date and protected
  • Remote management tools to ensure best practices are enforced across the network

Consultancy and Project Management

  • Regular meetings to ensure your IT infrastructure is aligned to your business goals
  • IT consultancy to optimise and automate business processes using Office 365 tools
  • Project Management for any IT infrastructure change
  • Technology recommendations to improve your IT infrastructure
  • Cyber security expertise to protect your business

Other IT support services you can benefit from:

  • Server and Network monitoring

    We provide a sophisticated server and network monitoring service that checks for failures and potential issues that can be proactively resolved.

    Our clients have trust in us to look after their servers and network and this is because we ensure there is minimum suffering from downtime, which impacts staff productivity and costs.

  • Server virtualisation

    Server virtualisation for your business does not need to be expensive or unreliable. With our virtual server hosting, you can access the best technology with no need for large capital investment.

    You can also reduce administration and running costs and improve business continuity – all in the knowledge that our experts are there to make sure everything is running smoothly.

  • IT relocation

    Moving office is stressful enough, so we provide you with one point of contact to help you manage the move, meaning you don’t have to stress about last minute changes.

    We’re here to give you advice on your move from the beginning as well as tailoring our services to suit you. We take the time to understand your business’ needs so you can have complete trust in us to get the job done.

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