IT Support

As a proud Microsoft Gold Partner, we provide flexible IT support packages to suit you – and what’s more, we won’t tie you into an annual contract.

Cloud Services

Our team of fully certified engineers really care about what they do and they’ll be there to help every step of the way through your journey into the cloud.

Telecoms

Our exceptional client retention proves that whether it’s managing your telephone system or a query with your business mobiles, we’re always happy to help

IT Support & Services for Businesses in London

Online Support is an award-winning, ISO-certified IT Support company based in London, with a Microsoft Gold Partnership.

We mainly deal with businesses from 5–1000 users. This means we are able to form a close relationship with our customers – helping us to build them a sustainable, healthy IT system. This way, we don’t just paper over the cracks when things go wrong.

  • Our helpdesk is super-talented and provides a lightning quick, down-to-earth and personalised service to all of our customers.  So when things do go wrong, you’ll feel supported as soon as you pick up the phone.
  • Emergency visits for any issues are made same day, so our IT solutions are perfect for fast-paced companies.

Our head office is in Brentford, meaning we can support clients in areas within Central London with ease. We also provide support for businesses throughout the whole of West London and surrounding areas. We’re able to work well with companies in specific areas, such as Kensington, the City of London and Shoreditch.

NEED EXPERT IT SUPPORT FOR YOUR BUSINESS?

Experience the Gold Support of Online Support Services

Before the chips go down, and the network freezes, we already know.

Online Support is an ISO-accredited tech company providing specialized computing solutions to businesses within the London area. We take pride in assisting businesses to reach their full potential. It is the reason why we did not stop at Microsoft Gold certification but edged further up the IT support ladder to become the IT services company that provides the highest quality management standards to our customers.

We have been in operation for over 20 years, which means more than two decades of customer satisfaction. Due to the size of businesses – between 5 and 1000 – we deal with, we have formed bonds with our customers, who trust us to monitor and provide sustainable, healthy solutions to their IT and telecom needs.

We offer quick, specialized services all over West London and the surrounding area, but you can find our central office in Brentford, West London. All it takes to experience our touch of gold support is a phone call to our super-talented helpdesk.

Our support services are as quick as lightning, which means we are available on demand to conduct emergency visits to your facility when the cables break.

Why don’t you come with us on a tour of our core services so that we may show you all of the reasons why we have earned the respect of our customers?

Comprehensive IT Support

At Online Support it’s a second guess erased, and we achieve this through the mix of a triple IT services package:

  • Our Automated Monitoring Systems allow our experts to discover what would go wrong in your IT infrastructure before they do.
  • Flexible Service Level Agreements that cleverly manage your on-site and remote IT infrastructure, meaning that your cost of operation is greatly reduced.
  • Fully trained and certified Microsoft engineers, whose wide exposure to a variety of complex networks, make them the A-team for all of your IT needs. This panel of experts includes specialists in Apple, Citrix, Linux, and VMware.

This integration of services guide us in the way we manage the specific requirements of your business- allowing us to offer bespoke solutions.

So, whether you are an SME looking to get efficient IT support for your growing business or a major brand installing or maintaining your phone systems across your offices, we have just the right tools to support you all the way.

You can also check out some of our specialized IT solutions sector such as IT Solutions for the Finance Sector, IT Solutions for Real Estate and Property, and Charity and Not-for Profit by clicking here.

Robust Cloud Computing

Moving through the cloud can be bumpy, especially when the IT solutions company is inexperienced or downright careless.

For us, moving through the cloud is an easy migration of all or part of your business data from one cloud to the other.  We achieve this by making sure that the process of migration is done with utmost security, thereby, making sure you have your peace of mind.

You will also be confident that you have made the right decision as our expert consultants in cloud computing will provide you with unbiased, well-researched advice on the cloud that best suits your business since every cloud has its winning area.

You benefit your business by speaking to our experts at no cost incurred. To demonstrate what we mean, the points below show you some of the advantages of moving your data to the cloud.

  • Cloud computing lowers your capital expenditure.
  • Cloud computing is easily scalable.
  • Cloud computing strengthens the security of your data.
  • Cloud computing makes it easy for you, your employees, and customers to form a network.

Find out more about our cloud computing services, including Virtual Desktop, Office 365 for Business, and Cloud Backup and Data Recovery.

Streamlined Business Telecom Solutions

Telecommunication is pivotal to the success of businesses, and as the leading telecom solutions provider in London, we understand that your business needs specific telecom requirements to function optimally. We have invested in this area so as to help you achieve your business objectives. Our telecom solutions are cost effective in all of the following areas:

  • Managing your phone systems, with our team of Avaya certified engineers, who will guide you in choosing the right solution for your organization as well as assist you when there is a problem.
  • Providing your organization with a VOIP plan.
  • Getting you the efficient business mobile contract, so you won’t lose your customers when they decide to go mobile.

Getting the best business mobile contract is easy through our dedicated Business Mobile Deals page. Here you can find some of the latest deals we offer our business mobile customers. If you are bent on getting a more tailored approach, it’s okay with us.

Our customer service team will provide a personalised service, whilst your deal will be custom-built by us – helping you to establish a better deal with our telecom partners – the likes of Vodafone, EE, and O2.

Industry Services

At Online Support we never offer the paper approach to the IT solutions of our customers. We would never because we have grown a client base of customers from different industries, and we understand that no industry is the same. Besides supporting most everyday industries, we have also carved a reputation for ourselves by raising the bar to include finance, property, travel, and the non-profit industries.

Blogs

Information plays a crucial role in what we do, so we offer you the opportunity to read about current topics in the IT sector. Our writers are highly trained to deliver blogs that are properly researched and valuable to our customers. You could learn a lot by reading articles on our Tips and Tricks Section, Cyber Security, or Business Technology.

Don’t just take our word for it

What our customers say about us

“Online Support provide us with a forward thinking and well placed service. This has made significant impact on the efficiency and stability of our network.”

International Bar Association
International Bar AssociationOffice Manager

“Online Support have provided an amazing service for our six UK sites. From the helpdesk to account management we appreciate the personal service and prompt and efficient response you offer.”

Qatar Airways
Qatar AirwaysAdministration Supervisor

“Online Support are essential for helping when we have any issues with our phones. They always have your best interests at heart and will always do anything to help solve a problem.”

Taleveras
TaleverasOffice Manager

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