Why on earth would I want to do that?
I have mostly worked for SMEs but I have many friends who work for larger enterprises both in the private and public sectors. In the case of IT I have heard stories about walls of indifference, heavily fortified walls of ‘tech rules here’ and of course walls of inertia and incompetence.
Technology marches on at a relentless pace and what goes around comes around… suddenly the PC’s role in our working lives is changing again. So what! It is almost irrelevant where we are in the technology spiral as long as you keep the main focus on what benefits your business. So is now the time to outsource your IT? It may well be.
Before we start it might be worth considering how much IT is already outsourced – many of us are using webmail, cloud based apps such as Dropbox and then of course our social media friends, Facebook, Twitter et al. and increasingly Spotify and Google Play. Well OK perhaps we can only count a few of those as IT proper but you get my point; you have absolutely no control or even interest in how these systems run but you are happy to use them. Wouldn’t it be nice if you could say the same about you company’s IT?
People 1 – reduce costs
Although IT is about hardware, software and services it is also about people. Whilst you may have to keep some staff on you may not need to keep deep application based knowledge in house. You can usually find companies that specialise in looking after even the most specialist software and what’s more they are doing it for other companies too and so have vast experience in keeping everything tickety-boo.
People 2 – no more hiring
When you’re outsourcing your IT you no longer have to worry when key personnel move on, you can reduce your head count and significantly reduced the cost of training.
There are all sorts of cost implications with IT regardless of whether its outsourced or not. IT support companies will focus on getting a system that is right for your company and one that they can ensure runs with as little downtime as possible. That is what they do and that is how they make money, so hand the problem over to someone else.
Security and risks of outsourcing your IT
IT security is important. How long is it since your staff have been on a training course to learn about the latest risks and threats and the software required to address them? When your IT is outsourced that is taken care of. Those looking after your IT go on regular training courses to ensure they are up to date with the latest developments in networking, software and hardware. They will assess your risk and suggest what needs to be done to protect you. It is in both of your interests after all.
Getting the latest and the best
Technology inevitably moves on and can deliver significant change to business processes and opportunities to improve and get ahead. When your IT is outsourced you will benefit from a partner that is abreast of new developments and competitive advantage. Whether it be installing the latest servers or going for a cloud solution you can be sure that their team of specialists will always have an eye on what’s new and what’s best as it helps them to remain competitive too.
Having a smoothly running IT system with minimum downtime will help to ensure everyday business continuity. Businesses should not have to worry about IT downtime, unscheduled hiccoughs and hardware failures. Companies with outsourced IT will certainly benefit from proactive maintenance and remote monitoring. Peace of mind instills confidence.
When your infrastructure runs smoothly, everyone in your company can get more done. It can’t get simpler than that.
There are now numerous opportunities to outsource some of the things you thought you would always keep in house such as Payroll. Many payroll providers offer small and medium sized business complete payroll solutions. Again, outsource and there is one less system to maintain and none of the staff or training overhead.
Focus on your business
You need to be running your business, not an IT department, so you can focus on sales, delivery and your clients. Regardless of the type of business you run these are your key concerns.
Once last thing…
You have decided to outsource your IT but you are worried that you are going to be ripped off or choose the wrong company. Of course these are genuine concerns but there are many companies out there providing top level support and many of them have been doing it for years. Look out for the ones that are working in your sector as they will probably have all the answers already. Successful outsourcing and support is down to partnership so you need to be looking for a long term partner that is going to be able to move forward with your business. References are well worth following up.
For more help on outsourcing your IT please feel free to give us a call on 0208 232 1190 and we’ll be more than happy to help you out.