Fully Outsourced IT Support
“Online Support are effectively our outsourced IT Department and provide a level of service we could not begin to replicate in-house. We switched to them from an alternative service provider because we needed to eliminate all day-to-day IT problems. We are completely satisfied that they have met all our objectives.” Vokins Chartered Surveyors
We can be your complete IT department
If you don’t have an in-house IT team, Online Support offer Fully Outsourced IT support. With our extensive technical expertise, competitive range of flexible service level agreements and proven service delivery, we can manage your complete IT infrastructure and provide you with cost effective telecom solutions including Business Mobiles.
Rapid response – through our remote access support service and guaranteed on site response times.
Maximum uptime – through proactive system monitoring and maintenance.
Efficiency - through our helpdesk manned by experienced and qualified engineers.
Transparency - through quarterly activity reports detailing all work undertaken.
Ownership - through a dedicated account manager.
Option 1 - Fixed Price Support
With our fixed price support agreement you can budget more accurately for your IT support costs. This option includes unlimited remote support no matter what the issue or request is. With our remote access capability almost all faults can be resolved remotely. For those that can’t, we will immediately dispatch an engineer on-site who will be charged out at a pre agreed hourly rate. We provide proactive system monitoring and maintenance, to identify potential issues before they escalate. If an issue is identified we alert you and undertake the necessary work.
Option 2 - Pre-Purchased Support Agreement
With pre-paid support hours you purchase a fixed number of hours on a quarterly basis at a discounted rate. At the end of each quarter we provide a detailed support log report setting out the number of hours used and work undertaken within that time. Any hours that are not used within that quarter can be carried over to the following quarter. With our proactive system monitoring and maintenance if an issue is identified the time taken to resolve the problem is deducted from your stock of pre-purchased hours.