Server & Network Monitoring
A healthy IT system is vital, and having the right software and hardware is only part of the puzzle.
Available separately, or as part of our IT Support packages, our Server & Network Monitoring service provides you with total peace of mind.
As part of our ongoing commitment to create an optimum IT environment for our customers, our Server & Network Monitoring comes as a fully managed service. This means potential issues are picked up automatically and reviewed by one of our IT experts. This can pre-empt major issues and save your business considerable down-time.
Because we’re based in London, we’re available same-day for emergency visits in and around the City. So if we do notice any urgent issues that can’t be solved remotely, we’ll be at your office quick as lightning to help ensure all business-critical functions continue to operate.
What’s our monitoring process?
To ensure the fastest response to any issues flagged by our automated monitoring systems, all new alerts are collated onto a central dashboard in our offices, which is monitored continuously by a dedicated pair of monitoring engineers. From here, tickets are logged into our helpdesk where based on colour coding, and for any critical alerts (e.g. server offline) there is also an audible alarm and an email notification sent to a wider pool of engineers including the Helpdesk Manager.