At Online Support, we provide high quality, customer-centric, scalable IT support for businesses in Westminster and surrounding areas, to ensure that your IT infrastructure does not fail you. We help you guard against breakdowns and breaches, and, if they occur, we help you restore your systems, buffering you against potential negative effects on your reputation and bottom line.
What Can We Do For You?
We offer the following IT support services in Westminster, to help you build and maintain a healthy and optimally functioning IT system:
For your business to grow profitably, your IT systems should be protected against down times. We proactively monitor and maintain your systems to ensure that they are always up and running efficiently.
Our team watches out for triggers of possible malfunctions so as to arrest and correct them before they can have any impact on your IT infrastructure and business information and processes. With our team deploying this two-pronged approach of proactive monitoring and maintenance, your business processes will remain devoid of disruptions.
- 24/7 Support
Sometimes there is the need for reactive support in the event of a malfunction or an issue that disrupts your IT system’s standard functions. We know that such occasions may arise and our team has been trained to prepare for such occurrences.
Our help desk is at hand 24/7 to receive your request for reactive support, and once the request has been received, we immediately get to work on fixing the problem. We are just a phone call away from you.
- Backup & Recovery:
With our Cloud Backup and Disaster Recover (CBDR) service which comes with a server recovery guarantee time of 24 hours, we support your business and its growth by ensuring that your data is safe.
- IT Project Support
Aside providing support for your IT systems; we provide holistic project support as well. Our staff deal with complex networks, and IT projects over time and can bring on their knowledge and skills to support you in executing your IT project excellently.
Our staff will work with you recommending appropriate technology solutions and providing advice to ensure a smooth running of your project. They will share their knowledge with your team during the project.
IT Support Made Easy
With us, you can rest assured we will handle the matter excellently. It is our desire to make things easy for you so you can focus on the other parts of your business. To do so, we:
Offer Flexible Service Level Agreements
Our service level agreements are flexible thus ensuring that your costs are down and that you are not tied up to a long-term contract. We want to make IT support easy for you not harder. We provide you with a dedicated account manager, who will be your point of contact and will ensure that the solutions and support we provide for you are tailored to your needs and specifications.
Deploy Fully Trained Microsoft Engineers
You can be assured that the engineers with us at Online Support are fully trained and are Microsoft certified. When they are deployed to work on your systems, they bring with them a wealth of knowledge, skill, and expertise that is sure to get your IT systems in line.
Our help desks respond super-fast to your request because we understand how important and crucial time is to businesses. If things do go sideways with your IT systems, our friendly help desk ensures the process for fixing your problems begins immediately and ensures that for emergencies, same day visits are made.
Why Online Support for Your IT Westminster Support?
We have licenses, are certified and have a great track record so you can trust us with your IT Support needs in Westminster.
We hold dual ISO accreditation
ISO is the International Organisation for Standardisation and their standards are designed to ensure that the services and products that companies provide to their clients are of good quality, will not be detrimental to the clients and are reliable. Online Support holds dual accreditation with the ISO. Having an ISO accreditation means that we consistently deliver to our clients, high-quality services. We hold the ISO 27001, a certification of information management & security and the ISO 9001 which is a certification of quality management
We hold Microsoft Gold Partnership
Having a Microsoft Gold Partnership means that when it comes to Microsoft technologies, we have the highest level of expertise and competence there can be, as Gold Partners are the most highly accredited and rated independent providers of technical support. Simply put, you can trust our engineers.
We were named Best SME & Business of the year in our borough
We were named Best SME twice and Business of the Year by the Hounslow Chamber of Commerce. We know how best to run businesses, and we put that knowledge to use in making sure that we help your business grow through the services and support we provide you with. We have the track record to prove it.
Contact Us to Help You Grow
Let us help you grow your business. Get in touch with us so we can discuss how to provide the IT Westminster support that will help your IT infrastructure scale with your business, and remain reliable, consistent and fit for purpose.
We ensure that the cost of your IT support package is always in line with the stage that your business is at. Call 0208 232 1190 now to discuss how we can support you, or contact us through our contact page here.