Many businesses that come to us tell us they have suffered the below problems with their previous IT Support provider:
But we can help you in finding the right IT Support provider
Deteriorating service from current IT Support provider.
• Hidden costs that were not accounted for in original IT Support quote.
• Lack of communication and commitment.
• Constant IT issues that never gets fully resolved.
• Long respond times to user requests.
To finding the right IT support provider:
1. Ask for reference sites so that you can speak to current Clients of the IT Support Provider.
2. Look for evidence of technology partnerships. If they say they are a Microsoft partner check if they appear on Microsoft’s partner portal PinPoint
4. Don’t go for the cheapest quote as 9 out of 10 times there will be hidden costs so it will end up costing you a lot more in the long term. Any good IT Support provider should quote you accurately for your current needs and not change this after you have signed the contract.
5. Look out for termination periods. A good IT Support provider won’t tie their customers into long term contracts.
6. Ask if the IT Support provider offers money back guarantee. Check SLA’s so if you are unhappy with their service you know your rights.
7. Check what server and network monitoring tools they use and how proactively they assess and address any faults. The last thing any business needs is to have a major issue with their critical business systems which doesn’t get picked and resolved in time. No business can afford disruptive down time, data loss or system viruses.
8. First impressions count as this will indicate future relationships. If the IT Support provider got back to you when they said they would, delivered what they promised and followed up with you on quotes, shows they care about their customers. We often hear about how some IT Support providers never call businesses back after information has been sent.
9. Check out the staff that will be supporting you. Don’t be afraid to ask if you can visit and meet the engineers of the IT Support provider. This way you can see their set up and see how the deal with incoming calls.
10. Location is key. Find a local IT Support provider that can easily reach you to tackle any major issues that you may have that would require an on-site engineer. Also check what guaranteed response times they offer as the last thing you need is to have to wait for hours or days for an engineer.
To find out more about our IT support services contact Online Support team on 020 8232 1190