Why Choose Us?
- Highly Skilled & Certified Engineers
- Award-Winning Customer Service
- Dedicated account management
- Reliability of Systems
We believe it is a huge testament to our staff that we have won the award for both Best Business and Best SME in the 2015 Hounslow Business awards, a year on from winning the 2014 Best SME title. We are always there to respond to your queries and help you with your problems, we don’t put you into automatic queues and we guarantee fast response times.
The team at Online Support are all trained within their area – whether they are Microsoft certified engineers or dedicated account managers. Trusted by our clients, friendly and polite, our team will have the experience of dealing whatever issue you may be having. There is a good continuity of our staff at Online Support with a high number having worked here for more than 5 years.
You will have a dedicated account manager, who will be on hand at all times to provide helpful advice to your business and who will understand your network and systems. We work with a mindset that good communication by both parties leads to a stronger working relationship and a higher standard of deliverables overall. Therefore, you will never go too long without your account manager checking in to make sure you’re happy with your service.
We provide Microsoft accredited and now multi award-winning IT Support. We know that reliability is vital, so we have a 24 hour pre-emptive monitoring system. If you have an issue, we endevour to ensure that it has been completely fixed before closing the call, instead of simply providing a temporary solution to paper over the cracks. This is standard across all of our clients.
We are so confident in the quality of our service that we don’t tie you down to a long-term or rolling contract; in fact, you can provide us with 3 months’ notice at any point. We also offer a full refund on any services that you are not entirely satisfied with, and allow you to terminate without notice within the first 6 months .
If you are interested in any of our services please feel free to read our service pages. There you will be able to find a more detailed look into why we provide the best IT Support London has to offer and why your business telecoms are safe in our hands. You can also contact us or call us on 0208 232 1190.