We believe we should be judged on our performance...

...so we don't try to tie you into long contracts. If we provide an excellent service our clients will continue to use us. That is why we work on a 3 month rolling contract.

With an Online Support Service Agreement you purchase a fixed number of hours at a discounted rate on a quarterly basis. The more hours you purchase the greater the discount. 

We work closely with you to evaluate the size, complexity and resilience of your IT infrastructure in order to establish an appropriate level of service cover from the outset. This is regularly reviewed to reflect your actual usage and any planned upgrades or projects that may influence your future support requirements.

We specialise in proactive systems monitoring and maintenance, identifying potential issues before they can escalate. When an issue is identified we alert you and undertake the necessary work. The time taken to resolve the problem is then deducted from your stock of pre purchased hours. At the end of each quarter we will provide you with a detailed Support Log Report setting out the number of hours used and the specific work undertaken within that time. Any hours that are not used within that quarter can be carried over to the following quarter. Should you use more hours than those purchased then the additional time will be charged at the same discounted hourly rate.