Network Monitoring

Prevention is better - and usually cheaper - than cure. 

Routine monitoring and maintenance is the most effective way to identify and address potential issues, mitigating the risk of data loss or disruptive downtime. At Online Support we maintain an array of sophisticated diagnostic tools that allow us to monitor every aspect of your network and notify you of anything that requires attention. 

Network diagnostic tools can produce a bewildering gamut of Security Alerts, some of which require urgent action while many others can simply be ignored. At Online Support, we screen and evaluate all the Security Alerts on you behalf, ensuring that you don't waste time and resources responding to false alarms.

Server Monitoring

Predict & Prevent Server failure with Server monitoring.

This service is a cornerstone of our preventative maintenance programme. By monitoring a server’s core components and key applications we can identify and inform you of potential issues before they can escalate and impact on server performance.

This automated server monitoring technology links directly to our Help Desk allowing us to respond the moment a problem is identified.

The day to day information garnered by our server monitoring software, combined with the data collected from our monthly server audit, enables our engineers to identify and focus on the core issues affecting system performance. The results are set out in a detailed monthly report highlighting any critical or pending issues that need to be addressed. When issues are identified your Account Manager would then contact you to discuss these issues and agree the appropriate course of action.

Backup Monitoring

Are you backed-up? 

A successful daily backup of your company data is a critical insurance policy, protecting the integrity of your data. To ensure that your backups are always current and complete, we can set alert thresholds to automatically notify us if a backup fails or if individual files are skipped on two consecutive backup jobs; so that you will always have an up to date and complete copy of your data.