Supplementary IT Support
“As a long term client of Online Support, GBM have nothing but the highest praise for their assistance in managing our IT systems. We have a great tailored package and all our needs are continuously updated, to cover existing needs, as well as any other out of the ordinary needs that may arise.” GBM Minerals Engineering Consultants Ltd.
Looking for IT Support on an ‘as and when’ required basis?
Some in-house IT teams have limited knowledge and lack of exposure to varied networks. With Online Support you can rely on our vast IT skills and knowledge of Microsoft products. Our Supplementary IT support service is designed to help London businesses with special projects that may require a high level of technical knowledge or be an extra pair of hands to get the project delivered on time.
Business can not stop if IT staff are on holiday or off sick. With our Supplementary IT Support we can provide IT Support on an ‘as and when’ required basis. Either at short notice or when you are faced with periods of high demand.
Assisting your IT team
Additional IT skills – highly skilled engineers to support your in-house IT team on IT projects that require a higher level of knowledge or experience.
Regular On-site Support – our engineers can work as part of your team to provide additional IT Support on a regular basis, during busy periods or staff absence.
Bespoke IT Support– as all of our clients vary in size and shape, we tailor our IT Support to suit your business requirements.
Strategic Support – continuous training and certifications ensure our engineers can provide strategic as well as hands on IT Support.
Flexible Support – we can send engineers to your site for an agreed number of hours on a scheduled daily, monthly or quarterly basis, or as and when you require.
Option 1 - Pre-Purchased Support Agreement
With pre-paid support hours you purchase fixed number of hours on a quarterly basis. The more hours you pre-purchase the lower the cost per hour. Any hours not used within that quarter can be carried over to the following quarter. If you use more hours than those purchased then additional time is charged at the same discounted hourly rate.
Option 2 - Fixed Price Support
Normally for Supplementary IT Support a pre-purchased support hours Service Agreement is the most suitable support model offer, however we can provide fixed price support agreements for specific systems, servers or applications.
Our Helpdesk
• Manned by our team in London.
• Contactable 8am to 6pm.
• No queuing messages.
• You can call or email us.
• Customised response times.
• Dedicated account manager.
• Audit your network.
• ITIL certified helpdesk team.
Request a Quote:
020 8232 1190
