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An efficient
Help Desk system is critical to an effective IT support service.
The Online Support Help Desk is continuously manned from 8.30am to 6.00pm and can be reached
either by phone or email. We do not operate any telephone queuing technology and will always
answer your call within 3 rings.
We grade support requests according to four levels of criticality, ranging from critical through to minor and respond accordingly.
We will set up a Service Level Agreement with response times to suit your business & budget needs.
We have ITIL certified Helpdesk staff (Best practice in provision of
IT Service Management).
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