AIR

www.airmtm.com

Comprising Air Media, Air Management and Air Tours, the Air Group has a well established track record for proving professional expertise in the areas of public relations, artist booking and management in the music industry.

With majority of Air's clients requiring a myriad of national and international phone calls, Air needed a new telephone system that would enable them to easily identify and account for the calls made on behalf each client. Functionality their existing BT telephone system was unable to provide.

Based on our evaluation of their current and projected requirements, Online Support specified an Avaya IP Office Telephone System linked to a Proteus Telephone Management system. This cost-effective yet feature rich system utilises customer codes to identify and bill  clients for calls made on their behalf, increasing Air's revenue and delivering total transparency for telephone costs and usage.

Revenue Generation:

Revenue can now be generated by cross charging calls based on Proteus.

Cost: 

By routing telephone calls though a least cost provider AIR has reduced its telephone costs by 25%.

Flexibility: 

The flexibility means that AIR is free to decide which calls to charge for. It also allows AIR to break down and manage phone usage, meaning staff resource can be managed more efficiently.