The relationship that we have with our clients paramount to the success of the IT service that we supply. We work hard to make sure that our clients needs are met, and that their critical systems are up and running.
In fact our IT support is so fantastic that they wanted to leave the following testimonials for us.
“I have found Online Support to be straightforward, easy to deal with and aware of BCOM’s particular requirement in an IT support company. The engineers are always helpful, efficient and the management team have made sensible, cost-effective improvements to our network. I would have no hesitation in recommending Online Support to colleagues.”
Manager, Estates and Facilities
“One of the bestselling points of Online Support is their speed of response. Irrespective of whether it’s a crisis situation or a new email address to be set up, they get back in lightning time. Their account management is also very comprehensive and ensures no stone is unturned.”
Business Development Director
“Online Support have provided an amazing service for our six UK sites. From the helpdesk to account management we appreciate the personal service and prompt and efficient response you offer. Thanks for providing several excellent engineers. The ones we regularly have on site seem like part of the fixtures and fittings. Thank you for looking after us so well.”
“Being a fairly large operation with three hotels and 472 bedrooms in London and Liverpool it’s important to have company mobile phones that are cost-effective. Online Support handled this brilliantly; they are always really helpful to manage costs, network and a good link with the service provider Vodafone. They go the extra mile to satisfy customers and our account manager has provided a much personalised service.”
“Online Support are essential for helping when we have any issues with our phones. They always have your best interests at heart and will always do anything to help solve a problem.”
“As a long-term client of Online Support, GBM have nothing but the highest praise for their assistance in managing our IT systems. We have a great tailored package and all our needs are continuously updated, to cover existing needs, as well as any other out of the ordinary needs that may arise. Technically, Online Support are outstanding, all problems are resolved in a timely, polite and professional manner.”
“Online Support provide us with a forward thinking and well placed service. This has made significant impact on the efficiency and stability of our network.”
“We appointed Online Support to ensure a smooth relocation while moving offices and this went extremely well. Their service since has been excellent – allowing us to do as much as we can ourselves but responding quickly when we need their assistance. Whether remote desktop-ing or visiting site, their engineers are able to deal with issues efficiently and communicate with us in a clear and understandable manner – without resorting to techno-babble and jargon. Friendly people and a good service.”
“Online Support provides us with remote and on site support with a responsive and friendly service which is tailored to our particular needs. They are always very quick to respond and have completed complicated projects like server migrations without incident. Their engineers are always very polite, friendly and very knowledgeable. They are also pro-active and suggest ways of improving our systems on a regular basis.”
Director UK Sales