Client Testimonials

Online Support Computing is proud of our excellent customer service – please read the testimonials below from our clients.

"We appointed Online Support to ensure a smooth relocation while moving offices and this went extremely well. Their service since has been excellent - allowing us to do as much as we can ourselves but responding quickly when we need their assistance.

Whether remote desktop-ing or visiting site, their engineers are able to deal with issues efficiently and communicate with us in a clear and understandable manner - without resorting to techno-babble and jargon. Friendly people and a good service."

"I have always found Online Support friendly and responsive to our particular individual company needs. Online Support continually provide informative feedback whilst processing issues and problems. A pleasure to deal with and always on hand."

"Online Support are effectively our outsourced IT Department and provide a level of service we could not begin to replicate in-house. We switched to them from an alternative service provider because we needed to eliminate all day-to-day IT problems. We are completely satisfied that they have met all our objectives."

"Online Support has provided Mill Technology and our associated companies with a simple, safe, economical and effective IT infrastructure with reliable service and support."

  • Female Icon for testimonials
  • Deirdre Johnson
  • Assistant Estate Manager
  • KC Estate Management Ltd

"Online Support are competent and friendly, they make it easy to understand technical problems when talking on the telephone, and above all always there when I need them."

"Online Support have provided an excellent and vital service to Michael Gregory Estate Agents since early 2004 when they installed our network. They have always been very prompt and efficient in dealing with any IT problems we have experienced and I would not hesitate in recommending their services to any other business in this area."

"Our relationship with Online Support has been a very useful one. Every query is treated with alacrity and their staff's technical knowledge is sound. My staff refer to them as our IT "go to" guys."

"I have always found the Directors and engineers at Online Support to be extremely helpful, respond quickly to any IT problems we encounter but more importantly, they cut through the jargon to speak to me in layman's terms about any problems."

"Online Support provides us with remote and onsite support with a responsive and friendly service which is tailored to our particular needs. They are always very quick to respond and have completed complicated projects like server migrations without incident. Their engineers are always very polite, friendly and very knowledgeable. They are also pro-active and suggest ways of improving our systems on a regular basis."

  • Male Icon for testimonials
  • Harry Cowling
  • Manager, Estates and Facilities
  • British College of Osteopathic Medicine
  • www.bcom.ac.uk

"I have found Online Support to be straightforward, easy to deal with and aware of BCOM’s particular requirement in an IT support company. The engineers are always helpful and efficient, and the management team have made sensible, cost-effective improvements to our network. I would have no hesitation in recommending Online Support to colleagues."

"Online Support has provided us with an excellent level of service since day 1! Their engineers are smart, friendly and above all extremely good at getting the job done. It is a pleasure having them on site and talking to them on the helpdesk. The account management team treat us like we are number 1. In fact from reception staff to Directors the whole team is competent, accessible and diligent. I would recommend them to anyone!"

"We were extremely happy with the work that Online Support carried out. In particular we were impressed by the Project team, who handled the migration of our mail server with little or no impact on our users. All phases of the migration project were carried out superbly and as a result we have signed an IT support contract with Online Support. Mageid you are a star!!

"No problem is to big or to small, Online not only service our daily IT requirements but they also understand our business needs, enabling me to eradicate any IT concerns."

"Online Support took the headache out of our IT problems. They have exceeded our expectations and we are now able to carry out our normal daily routines without any problems. I have always found them to be a highly experienced professional team."

"My Company has been dealing with Online Support since the beginning. We have been, and still are very impressed by the level of service given to us during the past 5 years. Their customer service is excellent! Not being IT experts, the well being of our IT relies very much on them. Thank you so much for taking care of us so well done Online!"

  • Male Icon for testimonials
  • Michael Gulliford
  • Senior Partner
  • Gulliford & Smith

"Online Support have provided us with a totally professional and reliable service for over three years. Quick to react to any problems that arise and with helpful and polite staff we consider them to be a key part of our operation. They have been particularly helpful during our recent office relocation dealing well with the problems that arise on these occasions. We have been confident in recommending Online to other companies with which we work."

"We have found Online Support to be technically competent and responsive. The assistance that they have provided has contributed significantly to improvements in the stability of our IT systems."

"One of the bestselling points of Online support is their speed of response. Irrespective of whether it's a crisis situation or a new email address to be set up, they get back in lightning time. Their account management is also very comprehensive, and ensures no stone is unturned."

"Online Support provide us with a forward thinking and well placed service. This has made significant impact on the efficiency and stability of our network."

"Our office move, a new server and a company merger have all been handled with the upmost professionalism by Online Support. They are more like a member of the Piaggio team than a third party contractor and their input has been invaluable and stress free."

"Online Support respond to all of our problems, however minor, in a prompt and efficient way. The whole of their team, from Receptionist to Account Managers treat you with courtesy and go out of their way to help. We have used Online support for many years and we feel they are now an important part of our team."

"I would like to thank everyone at Online Support for their professionalism in getting this project completed for Martin Stockley Associates."

  • Male Icon for testimonials
  • Director
  • Gregory James Group

"Online Support is many times more refreshing than our previous IT support company. All the engineers are extremely competent and friendly, and the overall level of customer service is excellent. We are really glad we changed to Online Support Computing.

"Online Support have provided an amazing service for our six UK sites. From the helpdesk to account management we appreciate the personal service and prompt and efficient response you offer. Thanks for providing several excellent engineers. The ones we regularly have on site seem like part of the fixtures and fittings (possibly due to having helped us move or set-up offices with scarcely a hiccup on more than ten occasions over the years). Thank you for looking after us so well."

© Copyright 2012 - Online Support Computing - All Rights Reserved - Address: Serendib House, 67A Boston Manor Rd, Brentford, Middx, TW8 9JQ - Company No: 3362754

Website Design & SEO Company - Creare - XHTML & CSS

LinkedIn Logo