Working At Online Support

Online Support is a dynamic IT company based in West London. In order to realise our ambitious growth objectives we need to find, recruit, develop and reward the best possible people.

Whether you are from a technical, marketing or business administration background, we provide an excellent working environment and have been awarded 'Investors in People' status in acknowledgment of our ongoing commitment to developing our staff's skill sets. 

We are always interested in outstanding candidates, so if you have the right skills and relish the opportunity of succeeding in a fast-growing, innovative company, call us today on 020 8232 1190

 

Current Vacancies

We are currently looking to expand our team of engineers.

We are ideally looking for Microsoft Certified Professionals with at least 2 years experience within a busy IT helpdesk environment.

Skill set Required:

English as first language. (Required for telephone helpdesk calls).

At least 2 years IT support (on a helpdesk) experience. 

Car and full UK license - Although the initial role is office based, the role will progress (within 12 - 24 months) into an onsite call out engineer role. 

At least 1 MCP exam, preferably MCSA or MCSE qualified. 

Previous helpdesk support experience:

Resolving a large variety of support calls, over the phone and in person, relating to Microsoft OS and software issues. 

Creating and administering users in a Windows Server 2003. 

Support Outlook clients connecting to an Exchange 2003 server. 

Building Windows XP operating system. 

Troubleshooting ADSL connection issues. 

Skill set Optional:

Firewalls, VPN clients + ADSL routers (e.g. ADSL setup, FW setup, VPN install).

Able to build complete MS networks (including a working Exchange server) from scratch. 

Avaya IP Office phone systems -  Setup and support. 

Nature of work:

Helpdesk (office based).

Based on our helpdesk you will primarily resolve customer support issues via remote control software, from Mon - Fri during office hours. 

Remote onsite call out work.

The role will progress (within 12 - 24 months) into an onsite call out engineer role.
 

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